Privacy Policy

Last Updated: August 11, 2026

BiteSoft Digital Solutions respects your privacy and is committed to protecting the personal information you provide when you visit our website, purchase our products, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal information.

1. Information We Collect

Depending on how you interact with BiteSoft Digital Solutions, we may collect:

Personal Information

Full name
Email address
Phone number
Billing and shipping address
Other contact information you voluntarily provide

Order and Transaction Information

Products purchased
Order details
Payment and transaction information
Shipping and delivery information

Payment card details may be processed directly by our third-party payment providers. We do not intend to store complete payment card information on our own systems.

Dental and Product-Related Information

When you purchase or use our products, you may provide information necessary to process your order, including information related to dental impressions, fitting, product specifications, or other information needed to manufacture or provide a customized product.

Please only provide information that is necessary for your order or inquiry.

Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser and device type
Pages visited
Date and time of visits
Referring website
General website usage and interaction data

We may use cookies and similar technologies to improve website functionality, understand website traffic, and support marketing activities.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Manufacture or arrange customized products
Process payments
Arrange shipping and delivery
Communicate with you about your orders
Respond to questions and customer support requests
Provide product and service information
Improve our website, products, and customer experience
Monitor website performance and usage
Detect and prevent fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements
Send marketing communications where permitted and where you have provided the appropriate consent

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

3. Sharing Your Information

We may share personal information with trusted third parties when necessary to operate our business and provide our products and services.

These may include:

Payment processors
Shipping and delivery providers
Manufacturing or laboratory partners involved in fulfilling customized orders
Website hosting and technology providers
Analytics and marketing service providers
Customer support or business service providers
Professional advisers, where necessary
Government authorities or other parties where required by law

We do not sell your personal information as a product or commodity.

Third-party service providers may process information according to their own privacy policies and applicable legal requirements.

4. Payment Information

Payments may be processed through third-party payment providers.

When you make a purchase, your payment information may be transmitted directly to the applicable payment provider. We do not knowingly retain complete credit or debit card numbers unless specifically required and lawfully permitted.

You should review the privacy policies of the payment provider used during checkout for additional information about how payment information is handled.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember preferences
Understand website traffic
Measure advertising performance
Improve website functionality and user experience

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

6. Marketing Communications

If you subscribe to our marketing communications, we may send you information about BiteSoft products, promotions, educational content, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

We will continue to send essential transactional communications, such as order confirmations and shipping updates, when necessary to provide our services.

7. Data Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure. You acknowledge that information transmitted online carries some level of risk.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our products and services
Complete transactions
Maintain business and financial records
Resolve disputes
Prevent fraud or misuse
Meet legal, accounting, or regulatory requirements

When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permitted
Withdraw consent where processing is based on consent
Request information about how your personal information is used
Object to or restrict certain types of processing where applicable
Opt out of marketing communications

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our website and products are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

11. International Data Transfers

Because BiteSoft Digital Solutions may work with customers, service providers, payment processors, manufacturers, and technology providers in different countries, your personal information may be processed or stored outside the country in which you live.

Where required by applicable law, we will take appropriate steps to ensure that personal information transferred internationally receives appropriate protection.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, products, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact:

BiteSoft Digital Solutions
Email: support@bitesoft.com.au
Business Address: 6 Coconut GroveBall Bay QLD 4741

We will make reasonable efforts to respond to privacy-related requests within the timeframe required by applicable law.